26Centered on AI-driven technological innovation, product and service optimization, talent development, social responsibility and other dimensions, the Report systematically presents Waterdrop Inc.’s sustainable development practices and outcomes in 2025. The company’s ESG rating has been upgraded to A+, ranking among the top players in the industry.
As the technical supporter for the preparation of this ESG Report, Carbonstop provided end-to-end support throughout the compilation process, helping Waterdrop Inc. systematically and clearly demonstrate its practical achievements in technological innovation, inclusive protection, talent development and social responsibility.
From AI-enabled innovation in insurance services, the development of a multi-tiered medical security system, to deepening rural medical public welfare and co-formulating industry standards, Dianxia Inc. is actively exploring a sustainable development path where technological innovation and social value reinforce each other.
01 AI Empowers the Full Business Value Chain, Driving Business Upgrade Through Technological Innovation
In 2025, Waterdrop Inc. firmly advanced its "All in AI" strategy, aiming to transform from a tech company that adopts AI to an AI-native technology enterprise, and continuously deepened the integrated application of artificial intelligence with insurance protection and healthcare businesses.
Leveraging its self-developed Shoushou Large Model and the Shoushou AI capability system, Dianxia Inc. has built a product portfolio covering intelligent underwriting, intelligent customer service, voice interaction and AI Agent collaboration, embedding AI technologies into business workflows to boost service efficiency and improve user experience.
To address longstanding industry pain points in health insurance underwriting, including non-standardized medical records, complex insurance clauses and time-consuming manual reviews, the company rolled out KEYI.AI, an AI underwriting expert. It delivers instant responses to professional inquiries such as underwriting risk assessment, coverage recommendations, insurance clause interpretation and claims process guidance.
The Report outlines a range of practical outcomes achieved by KEYI.AI:
For risk control in its medical fundraising business, Shuidichou also applies AI technologies to identify high-risk scenarios. By building an intelligent identification matrix, the platform enhances the efficiency and accuracy of detecting risk information such as sensitive identities of fundraisers and abnormal assets, further strengthening risk management.
Sustained technological innovation relies on R&D investment. In 2025, Dianxia Inc.’s R&D expenditure reached 233 million yuan, and the company has filed more than 100 patent applications related to artificial intelligence cumulatively.
Waterdrop Inc. has obtained two additional AI invention patents, which will be deployed to raise efficiency in insurance and other business scenarios.
Meanwhile, as an invited drafting organization, Waterdrop Inc.. participated in the development of the group standard Guidelines for Intellectual Property in Generative Artificial Intelligence. It shared corporate practical experience on intellectual property protection, risk identification and liability definition in the development and application of generative AI, advancing the coordinated progress of technological innovation and standardized industry development.
From technology R&D and business implementation to joint development of industry standards, AI has become a key enabler for Dianxia Inc. to lift service capacity and drive business innovation.
02 Technology Powers Inclusive Protection, Integrating Social Responsibility into Business Operations
The value of technological innovation lies not only in efficiency gains, but also in responding to genuine social needs.
In 2025, Dianxia Inc. continued to cater to the differentiated protection needs of the elderly, people with pre-existing conditions, women and other groups. Through product innovation and digital technology adoption, it steadily improved the accessibility and inclusiveness of insurance services.
Guided by its "Three-Good Service" framework — good services, good products and smooth claims settlement — the company launched 242 customized insurance products throughout the year, including targeted offerings such as fertility insurance and disability insurance. These diverse protection solutions deliver better-fitted insurance services for groups with varied demands, reflecting its ongoing efforts to expand differentiated protection offerings.
In the field of critical illness relief, as a designated personal appeal online service platform by the Ministry of Civil Affairs, Shuidichou connects applicants with caring members of the public via internet technologies and social networks, serving as a supplementary channel for medical assistance.
In healthcare services, Yifan Pharma provides recruitment and management services for clinical trial participants. By integrating health consultation, physical examination screening, medical referral assistance and other resources, it further expands its comprehensive healthcare service capacity.
From insurance product innovation and critical illness relief to healthcare services and differentiated protection, Dianxia Inc. keeps translating its digital strengths into tangible capacity to meet social demands. When technological innovation and inclusive protection are deeply integrated, social responsibility is no longer a separate public welfare initiative outside corporate operations; instead, it is gradually embedded into the full lifecycle of products, services and business growth.
03 Expanding Public Welfare Practices and Industry Collaboration to Improve the Multi-Tiered Social Assistance Network
While advancing technological innovation and inclusive protection, Dianxia Inc. has broadened and deepened its social responsibility initiatives. It combines platform resources and technological capabilities with social demands and actively participates in building the multi-tiered medical assistance system.
Dianxia Inc. co-released research reports on medical assistance to support high-quality industrial development.
In terms of government-social collaboration, Dianxia Inc. partnered with local government authorities to build critical illness relief platforms including "Jinqingbang" and "Haihuibang", exploring new models for social entities to engage in medical assistance.
The innovative "Jinqingbang" model has won international recognition for safeguarding against poverty through county-level medical insurance.
By the end of 2025:
- Jinqingbang has supported 724 financially strained patients in Jinyun County, with a total relief amount of RMB 16.2428 million.
- Haihuibang has assisted 2,915 vulnerable patients, with multi-tiered medical relief funds totaling RMB 58.5686 million.
The two platforms have mobilized nearly 75 million yuan in social relief funds in aggregate, forming a valuable complement to local social assistance and medical security systems.
For grassroots rural areas where medical resources are relatively scarce, Dianxia Inc. continued to roll out its rural clinic public welfare program. By upgrading grassroots medical facilities, the project enables rural residents to access basic medical services nearby.
By the end of 2025, the rural clinic project had achieved the following results:
At the same time, the company extended the scope of its welfare support. It took an active part in emergency disaster relief and assistance for vulnerable groups. Following disasters such as the Xizang earthquake and the North China rainstorms, it rallied public donations via its welfare platform to support emergency rescue and post-disaster reconstruction.
According to the Report, by the end of 2025, the Dianxia Public Welfare platform had raised a cumulative total of RMB 1.389 billion, partnered with 119 public fundraising charitable organizations, and launched more than 15,500 public welfare projects.
From improving rural medical services and integrating social assistance resources to emergency response during disasters, Dianxia Inc. keeps leveraging its internet platform and digital strengths to turn corporate social responsibility into concrete actions benefiting wider communities.
04 Carbonstop Supported the Report Compilation, Presenting Sustainable Outcomes Clearly
As sustainable development concepts are increasingly embedded into corporate operations, ESG reports serve not only as a core disclosure document for fulfilling information disclosure obligations, but also as a window to demonstrate operational resilience, responsible practices and long-term value.
For enterprises with diversified business lines and rich social responsibility practices, a key challenge in ESG reporting lies in systematically presenting scattered sustainability achievements across different business scenarios, and forming a coherent and complete value narrative covering technological innovation, inclusive protection, corporate governance and other initiatives.
During the preparation of Dianxia Inc.’s 2025 ESG Report, Carbonstop supported the company in systematically showcasing its practices and results in technological innovation, products and services, talent development and social responsibility.
From efficiency gains brought by AI underwriting and continuous innovation of customized insurance products, to relief for critically ill patients, upgrades to rural medical services and joint formulation of industry standards, each concrete initiative and set of quantified indicators together make up Dianxia Inc.’s sustainability report card for 2025.
Going forward, Carbonstop will continue to draw on its expertise in carbon management and sustainable development, providing professional services for more enterprises and helping them lift ESG management and disclosure standards.
May every effort toward sustainable development be well documented, and the long-term value created by enterprises be seen by more stakeholders.
